Frequently asked questions
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Nothing paid online. You pay when you pick up the car.
Get quotesIs booking with Kezdura really free?
Yes. Quotes and booking are free, there are no booking or service fees, and there's nothing to pay online. You pay the rental company by credit or debit card at pickup.
Where can I pick up a car?
At 298 partner branches in 50 cities and 35 airports across Türkiye, including Istanbul Airport, Sabiha Gökçen and Antalya. You'll find every pick-up place in the Get quotes form.
Is insurance included?
Every rental car in Türkiye carries the legally required insurance. Your quote shows what's included, the excess if there is one (the amount you'd still pay in case of damage), and any optional extra protection. Read these details before you confirm, because "full insurance" can mean different things.
Can the car be delivered to my hotel?
In some locations, yes. Hotel delivery depends on availability at the branch and may cost extra. Your booking specialist confirms whether it's possible and what it costs.
Will I get the exact car model shown on the website?
Your booking is for a car category, so you'll get the confirmed model or a similar one, unless a specific model is guaranteed in writing. Photos are for illustration.
Can I cancel for free?
Yes. Cancel at least 48 hours before your pickup time (local Türkiye time) and you pay nothing. This applies to every booking made through Kezdura.
Are there any hidden fees?
No. Every charge is shown in your quote before you confirm, and extras are added only if you ask for them.
Which languages does your team speak?
Our team speaks Turkish, English and Arabic.
Who is behind Kezdura?
Kezdura is the brand of Professional Travel Group Turizm Otomotiv Tic Ltd Şti, registered in Türkiye (MERSİS 0733092403100001) and based in Esenyurt, Istanbul. We started in 2021 as Professional Rent a Car in Istanbul and became Kezdura in 2024, bringing car rental across Türkiye together in one place.
Can I rent an automatic car?
Yes. Both automatic and manual cars are available, and your booking specialist gives you the price for each.